Server Crash

**grayman** · 03-15-14, 05:10 PM

Originally Posted by Kanati8869

Not to mention... you likely aren't a network guy or you'd realize that "shit happens". Until it becomes a regular occurrence, then it's not a problem.

Was it the provider? Was is the software? Was it the network? Was it EA? Who cares? It happens very infrequently and we have a lot bigger fish to fry than a single crash every month or two.

You don't know anything about my technical expertise. And yes it could've been a myriad of variables that caused the crash. Of course shit happens but when you're entire business IS an e-commerce platform, server performance=business performance.

The host's reboot time was impressive I'll give them that. But from my line of work if a platform fails, even for a few minutes, it warrants a call to the service provider to see what happened. Chances are it was a piece of bad code from the update or one of the clients tried to hack it or, or, or...

The point isn't to have a 100% uptime server, that's pretty much impossible. The point is to see where the breakdown occurred and to let the host know that we're paying attention.

**grayman** · 03-15-14, 05:12 PM

Originally Posted by Kanati8869

By all means, if the server is down, then post it up. There's a thread specifically for server problems and crashes though.

I thought there was but I didn't see it. I'll look a little longer if there's a next time.

**Kill8ox** · 03-15-14, 05:30 PM

Originally Posted by grayman

I thought there was but I didn't see it. I'll look a little longer if there's a next time.

Here: http://www.teamplayergaming.com/issu...ml#post2067359

**grayman** · 03-15-14, 05:33 PM

Originally Posted by Kill8ox

Here: http://www.teamplayergaming.com/issu...ml#post2067359

Thank you

**WileECyte** · 03-15-14, 05:35 PM

Originally Posted by grayman

You don't know anything about my technical expertise. And yes it could've been a myriad of variables that caused the crash. Of course shit happens but when you're entire business IS an e-commerce platform, server performance=business performance.

The host's reboot time was impressive I'll give them that. But from my line of work if a platform fails, even for a few minutes, it warrants a call to the service provider to see what happened. Chances are it was a piece of bad code from the update or one of the clients tried to hack it or, or, or...

The point isn't to have a 100% uptime server, that's pretty much impossible. The point is to see where the breakdown occurred and to let the host know that we're paying attention.

Part of the problem with BF4 servers is the server itself may restart quickly, but it has to re-register with Battlelog when it comes back up and that can sometimes take several minutes.

**DJ Ms. White** · 03-15-14, 06:25 PM

We do have a Crash Report thread, which has been linked. It is monitored by all high admins. I think BF4 Mids monitor it as well since I recall Kanati writing a program to help with stuff. If the regular player uses that thread, then those admins can look at the crash and see if it's something worth making a fuss over. Trust me, the admins have made huge stinks before, and TPG has certainly switched providers when it was warranted.

**grayman** · 03-15-14, 06:30 PM

Originally Posted by DJ Mr. White

We do have a Crash Report thread, which has been linked. It is monitored by all high admins. I think BF4 Mids monitor it as well since I recall Kanati writing a program to help with stuff. If the regular player uses that thread, then those admins can look at the crash and see if it's something worth making a fuss over. Trust me, the admins have made huge stinks before, and TPG has certainly switched providers when it was warranted.

Yeah I couldn't find it last night. Hopefully I won't have to use it again.