How are you treated at your work?

**Fajita!** · 03-15-10, 10:59 PM

Originally Posted by yungryder

People in my city hate us...And we get the finger often

....like for real for real

LOL.

**Kraker Jak** · 03-15-10, 11:01 PM

One of my jobs is a loss prevention officer for a local grocery chain. The stores I work are all in Bloomington Indiana (IU) and the managers all like me and we get along well.

Although, my company are some corrupt fuckers. This is the latest thing they did.

I make 10 dollars an hour. We have to travel to the office once a week to turn in our time sheets etc. State law mandates that we get paid for this. After enough people bitched, they finally started to pay us our money for that.

Here is the kicker...

In order to pay us .3 hours at the rate of 7.50 per hour for the "administration" time, MANDATED BY STATE LAW THEY DO....they took 2% off everyones base pay to cover the cost for this. So, I now make LESS money over all, because my base pay is now 9.80

So, lets say i work 40 hours a week, at my used to be 10/hr, that would be 400 dollars gross correct?

Now, I would make 392 dollars...Plus the .3 hours of 7.50 which is 2.25. Which means now for a 40 hour work wek, i make 394.25, a 5 dollar and 25 cent pay cut.....I fucking hate this company...

**Stealthyking** · 03-15-10, 11:09 PM

My current job i get treated just fine, i started off as a dishwasher and i was respected very well, i still am respected but now being a cook 3, im a cook with no experience so they still respect me and treat me greatly but they still kno im new to all the cooking techniques and shit so when i fuck up they definitly tell me. haha. My previous job i was praised like a god, and when i still go in there i am STILL praised like a god.

**Whiskey_dod** · 03-15-10, 11:10 PM

Kraker, just get the managers laid.

**Gumby** · 03-16-10, 01:27 AM

My company treats me great; they really take good care of us.
They pay me well, and the benefits are really nice and include health, dental, retirement, and vision.
Our customers are a mixed bag. Most tolerate us, even if they secretly loath the requirement for us to be there.
A few I would consider to be pretty good friends.
When we save their ass, they take the credit because they cut the check. If we fail, its totally on us.
They like to call us things like "dirty money-grubbing mercenaries" or "corporate bandits feeding on the trough of the public trust"
And yes, some will say things like that to our faces.
But in the end, we are the ones that make all their toys work and without us, their wars would be much tougher to fight.

**GReYVee** · 03-16-10, 01:59 AM

Originally Posted by digital

Well for like myself. Customer interaction is frequent since I work a sales job technically in a call center though I actually work from home.

The majority people are interact with these days especially with this whole economy thing going on and generally cheap and rude.

OMG you charge for that? omg its that much?

I am like at one point jesus christ pay for what you can afford vs. what you want.

Then my direct members of mgmt. is like big drama club.

Like we just had this BIG PPV FIGHT and they think we will want to add more services to their bill. People are calling for one reason, the fight. Not to add channels or get new internet service or some other service. The fight. Thats it. So stop bitching about were not adding to customer account when all were getting calls is from existing customers who want some dumb ppv.

I work in the cable industry as well. And have been in various positions within the company. I would say customer treatment is very much based on the reason for contact. On the technical end of it, things vary greatly. Some subscribers are very nice / greatful -- others just want to vent or pick a fight. But generally anyone getting lots of grief has issues with soft-skills. From Billing/Sales aspect, generally saw apathy or resentment.

Regarding the PPV fight night, the focus should be purely on quick interactions. Get as many people processed as quickly as possible, and identify area issues immediately. Huge amounts of revenue are made from those PPV events, that is certainly not the time to worry about sales of new products/services, nor too much emphasis on the day to day detailing of the phone agents (scripts, surveys, thorough interactions)-- unless you have tons of staffing to handle it well. Get the PPV order processed and move on.

In the center itself, seems to be the night they treat everyone thats working. Incentive for OT I guess. They bring in food, and have the PPV event on the miriad of 50" LCD screens put throughout the center (which normally show the call queues)

I have moved away from the customer facing end of it mostly. Now I deal with the Care agents, Network Operations, Resource Management, and Fix Agents. Occasionally upper management.. Customer interaction is limited now. But still seems like management is treating the employees quite well.

**PizzaSHARK!** · 03-16-10, 03:42 AM

Originally Posted by digital

I was curious how people are treated at their work.

More specfically meaning how are you treated by your companies' customer base?

How you treated by the management of your employer?

The reason I ask these question is some days more then others I wonder if in my line of being Telecommunications & Cable are folks in my field of employment treated more frequently with disrespect and rudeiness?

Are we taken more advantage is the aspect of constantly being provided additional task and work and not getting properly compensated?

Things like this.

Customers are a mixed bag. We get a lot of impatient pricks, a lot of understanding people, and a lot of people somewhere in between. We also get a fair number of people who plain don't tip, a ton of people who tip a little, and a select few who are big tippers.

Management's usually pretty respectful and understanding... or if they aren't, they sure aren't showing it in an obvious way. Coworkers are usually positive, but given that I have a fairly neutral outlook on things (which a great many people apparently believe is negative, since it's not overtly positive), I clash with those people who are apparently obsessed with being happy at all times or else the world will burn and a black hole will open and rend reality asunder. Or something.

**PRIEST** · 03-16-10, 09:55 AM

I am the Director of Ticket Operations & Marketing for a minor league baseball team in northern Michigan.

Life is good.

**SEJ300** · 03-16-10, 11:35 AM

Originally Posted by PRIEST

I am the Director of Ticket Operations & Marketing for a minor league baseball team in northern Michigan.

Life is good.

I'm pretty sure I know which team you are talking about and the area up there is beautiful. I'm from the Grand Rapids area and get to head up there for a few weekends in the summer.

For my job, for the most part I'm treated pretty well. I work for an electrical distributor and I quote lighting jobs. I'm on salary so I do have weeks that I work long hours but then there are weeks I just put in 40 hours. My boss's are great. I can leave early for family appointments and for work related social gatherings. They are very laid back. They just want me to do my job and don't babysit. The people I work with are great. It's actually fun to come into work. I don't always enjoy the actual work, but for the most part it's not that bad.

My customers are generally pretty good. There are a few prima donnas that are big players (contractors) in our industry that like to throw their weight around and if you don't wine and dine them they don't give you orders. That drives me crazy. I'm of the mind that they should do business with me because I give them a fair price and the correct bill of material and our office does a good job managing the order even well after the final fixture is billed and not because I sent them on a trip to Vegas. I hate that stuff. Some say that's part of doing business and I agree, but that is something I'd rather do to show appreciation for a good customer, not to buy one.