Thread: Need a Job?

Good stuff Rooster!
Yeah Rooster has been having to put up with me telling him about this joint for a while now. They are legit and my wife saw them on Good Morning America and told me to go apply. I had a baby on the way and wanted to make a little extra coin. In fact, the first program I worked with them I only worked part time.

For those of you who've never worked in a call center before, lemme just reiterate Rooster's point about this being a pretty high stress job. People never phone in to a call center when things are going great (aside from minor billing issues/questions). 90% of the time, you're dealing with pissed off people, so if you take things personally, you won't enjoy it and probably won't last long. However, if you're the kind of person who can deal with pissed off people without being stressed or, even more so, intimidated by them, this sounds like a sweet opportunity.

Originally Posted by Tick

For those of you who've never worked in a call center before, lemme just reiterate Rooster's point about this being a pretty high stress job. People never phone in to a call center when things are going great (aside from minor billing issues/questions). 90% of the time, you're dealing with pissed off people, so if you take things personally, you won't enjoy it and probably won't last long. However, if you're the kind of person who can deal with pissed off people without being stressed or, even more so, intimidated by them, this sounds like a sweet opportunity.

This is quite true. Patience, and a general ability to at least appear calm and concerned while working through an issue is key. Have to learn how to feed off emotions in a positive manner or a call center will drown you. Let shit bounce off ya, dump stress quickly, deal with short sited processes with solutions not complaints. If the support is centric to technical assistance you have to be very adaptable and resourceful to really excel. Especially with a contracting outsource group like described above. Attrition will probably be high too. Means the longer you are there the more easily you can be promoted. Also means there will be some vicious competition for higher positions that 'Get you off the phone'.