Thread: computer case

Originally Posted by HeavyG

I didn't say their products are bad. I own $700 worth of Corsair stuff, and between CPU coolers, Memory, PSUs, Speakers... I am probably near $1500 worth of Corsair stuff I have owned throughout my life. The quality of products has been great.

The customer service experience I received directly from Corsair was POOR. If most RMAs are direct through the retailers, that is fine as that customer service is reflected on the retailer, and I haven't had any problems with Newegg or Amazon. Corsair's customer service was deplorable and it took almost 2 months to get a problem resolved and a return to their Corsair store.

Again, it DID get resolved... but there are simply other companies out there that offer similar range of products. A bad customer experience weighs heavily on me, and as the consumer, I have the right to choose the product of another company and won't jump on a product simply because it says "Corsair" on the box.

I still think they make good stuff, but if the company doesn't make time to respond to customers, they can go fuck themselves.

Your prerogative, but I think that is more of an isolated incident than anything. You don't read about negative customer experience with Corsair products out there... yours is one of the first I've heard of.

I know it is more then what you want to spend. I have this case and I like it.

Thermaltake SOPRANO VO900M1N2N Black SECC ATX Mid Tower Computer Case - Newegg.com

Originally Posted by WileECyte

Your prerogative, but I think that is more of an isolated incident than anything. You don't read about negative customer experience with Corsair products out there... yours is one of the first I've heard of.

Could be, but doesn't mean it isn't real and didn't happen. They had 3 flaws in their business that I pointed out to them. 1) Wrong product descriptions on their company web site and 2) a poor ticket system for tech support 3) poor RMA system, also handled by the crappy web support ticket system. This resulted in multiple phone calls, and constantly getting transferred around until I finally got in touch with someone from their PSU side that I explained the problem to and he worked my tickets.

And I had to pay for return shipping for something that was their fault....

If all you are concerned with is product quality, then that is fine, and corsair is great. My incident may be isolated, but it did happen and it left a sour taste in my mouth.

As someone that spends thousands of dollars each year on computer parts, I get the opportunity more than most consumers to deal with customer service when stuff is broken, needs warranty service, etc.

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