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Thread: TurtleBeach Customer Service
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03-25-09, 06:42 PM #1
TurtleBeach Customer Service
There was a issue with these headphones fx-52 and Turtle Beach is holding up its end of the bargain.
Subject: RE: Fx52 --- 249942
Date: Wed, 25 Mar 2009 17:12:48 -0400
From: support@tbeach.com
To: jason_jinx369@msn.com
Thank you for contacting Voyetra Turtle Beach, Inc.
I'm sorry to hear of the problem you've encountered using our
product. We appreciate your support, and we certainly want to
get you up and running as quickly as possible.
Please note that a Return Authorization (RMA) is *required*
if you wish to return your product for testing/replacement/repair.
RMA (Return Merchandise Authorization) Procedure:
- Please send us your name, US Shipping address (no PO Boxes,
APOs please). The return package will ship to the US address
that you give us. We are not responsible for lost items due
to a change of address.
- Once we have the above requested information, we'll send you an
email with your RMA number and shipping instructions. Turtle
Beach will pay for standard one-way return shipping.
- Unauthorized packages shipped to us without an RMA number will
be "Returned to Sender" by our Shipping Department.
Best Regards,
_______________________________
Rowan
Turtle Beach Technical Support
support@turtlebeach.com
From: Jason [mailto:jason_jinx369@msn.com]
Sent: Wednesday, March 25, 2009 2:15 PM
To: Turtle Beach Tech Support
Subject: Fx52
I purchased these headphones from Micro Center here in Houston. I have enclosed a copy of the receipt and pictures of the actual problem. I love these heads phones and the 5.1 sound is great and I am not ready to toss these to the side. I want to continue to use them and promote them to others who are looking for headphones. One night basically it just snapped and with plastic like this there is not just putting it back together. I hope that this will be covered under warranty seeing I purchased these a couple of months ago.
Thank you
Jason
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03-25-09, 06:56 PM #3
Re: TurtleBeach Customer Service
My new TurtleBeach headset just broke, so I sent it back. It was a little worn out plastic washer I think, but the still haven't sent them back.
At least this is some reassurance.Me: "But the Gunslinger is so much more fun..."
Langrad: "We're here to win, not to..."
Me: "Have fun?" "Hahaha"
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05-08-09, 02:52 PM #10
Re: TurtleBeach Customer Service
I own an internal sound card from them and I recall contacting them via phone once and they immediately resolved my configuration. It was nice to speak to a live person instead of a stupid ass automated system.
I must mention my other great customer service from the Hiper company (power supply) - I had a defective unit that was still covered in manufacturers warranty (3yrs) and since they no longer made the same volt unit, they upgraded me for free to a more powerful and brand new unit!!!! The only downfall was being without a cpu for a week, but as a human we can withstand that test of time.Hot-dogs in your buns! << why did I write this, I forgot and what was I thinking?!
www.ArtForTheBody.com
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