Thread: IE 11 Installation Error

Blew it out, trying to bring it back, but I keep getting an installation error. Here's the log;

00:00.000: Started: 2016/01/13 (Y/M/D) 20:14:28.294 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\Troy\Desktop\IE11-Windows6.1.exe"
00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.016: INFO: Previous version of Internet Explorer: 10.0.9200.17609
00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.016: INFO: ...and 11.1.0.0...
00:00.031: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.031: INFO: iexplore.exe version check success. Install can proceed.
00:00.031: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.031: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.047: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.047: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"

00:00.047: ERROR: === FindResource (7006,"IE11-neutral.Extracted.cab") failed with 0x716
00:00.047: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.047: ERROR: === FindResource (5501,"Spelling_en.msu") failed with 0x716
00:00.062: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.062: ERROR: === FindResource (5502,"Hyphenation_en.msu") failed with 0x716
00:00.062: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"

00:00.421: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:00.780: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:00.811: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1E494.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1E494.tmp\IE11-support\HardwareBlockingList.xml"
00:00.905: INFO: Graphics Device Information: NVIDIA GeForce GTX 480
00:00.905: INFO: Hardware support check succeeded. Installation will continue.
00:00.905: INFO: Windows 7 operating system detected.
00:00.905: INFO: Service pack major: 1
00:00.905: INFO: Service pack minor: 0
00:00.905: INFO: Service pack name: Service Pack 1
00:00.952: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:00.967: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:00.967: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.19110 >= 6.1.7601.17727 (True)
00:00.983: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.19110 >= 6.1.7601.17617 (True)
00:00.998: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.19110 >= 6.1.7601.17888 (True)
00:01.014: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.014: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:01.045: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:01.045: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:14.789: INFO: Download for en Spelling pack initiated. Downloading http://download.microsoft.com/downlo...pelling-en.msu -> C:\Windows\TEMP\IE1E494.tmp\Spelling_en.msu.
00:14.789: INFO: Download for en Hyphenation pack initiated. Downloading http://download.microsoft.com/downlo...enation-en.msu -> C:\Windows\TEMP\IE1E494.tmp\Hyphenation_en.msu.
00:14.789: INFO: Waiting for 0 prerequisite downloads.
00:26.208: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:26.224: INFO: Waiting for 2 language pack downloads.
00:26.224: INFO: Language pack downloads completed. (exit code = 0x00000000 (0)).
00:26.239: INFO: No reboot logic message NrApiStart(0), lParam=0x00222768 returned 0x00000000.
00:26.645: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:26.645: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:26.645: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1E494.tmp\IE11-neutral.Downloaded.cab
00:26.645: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1E494.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
01:09.920: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]

01:09.920: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).

01:09.920: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:09.920: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:09.935: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:09.935: INFO: Waiting for Active Setup to complete.
01:10.294: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
01:15.036: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:15.083: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1E494.tmp
01:15.146: INFO: Unable to remove directory C:\Windows\TEMP\IE1E494.tmp, marking for deletion on reboot.
01:15.146: INFO: Released Internet Explorer Installer Mutex


I'm not sure if these are common errors that always happen. A bit of searching turns them up on almost every log I came across.

Use disk cleanup and clear all the options (https://en.wikipedia.org/wiki/Disk_Cleanup)

Then reboot.

Search for windows updates again and install, or use the manual installer: https://www.microsoft.com/en-us/down...7-details.aspx


If that doesn't do the trick, (It did for me on 11 computers) then run sfc /scannow and fix the corruption the system has: https://support.microsoft.com/en-us/kb/929833

then try again to install.



most likely these by themselves or both together will fix it.