Thread: TurtleBeach Customer Service

There was a issue with these headphones fx-52 and Turtle Beach is holding up its end of the bargain.

Subject: RE: Fx52 --- 249942
Date: Wed, 25 Mar 2009 17:12:48 -0400
From: support@tbeach.com
To: jason_jinx369@msn.com

Thank you for contacting Voyetra Turtle Beach, Inc.

I'm sorry to hear of the problem you've encountered using our
product. We appreciate your support, and we certainly want to
get you up and running as quickly as possible.

Please note that a Return Authorization (RMA) is *required*
if you wish to return your product for testing/replacement/repair.

RMA (Return Merchandise Authorization) Procedure:

- Please send us your name, US Shipping address (no PO Boxes,
APOs please). The return package will ship to the US address
that you give us. We are not responsible for lost items due
to a change of address.

- Once we have the above requested information, we'll send you an
email with your RMA number and shipping instructions. Turtle
Beach will pay for standard one-way return shipping.

- Unauthorized packages shipped to us without an RMA number will
be "Returned to Sender" by our Shipping Department.

Best Regards,
_______________________________
Rowan
Turtle Beach Technical Support
support@turtlebeach.com


From: Jason [mailto:jason_jinx369@msn.com]
Sent: Wednesday, March 25, 2009 2:15 PM
To: Turtle Beach Tech Support
Subject: Fx52

I purchased these headphones from Micro Center here in Houston. I have enclosed a copy of the receipt and pictures of the actual problem. I love these heads phones and the 5.1 sound is great and I am not ready to toss these to the side. I want to continue to use them and promote them to others who are looking for headphones. One night basically it just snapped and with plastic like this there is not just putting it back together. I hope that this will be covered under warranty seeing I purchased these a couple of months ago.

Thank you
Jason

That's pretty cool of them, they have no way of knowing you didn't walk on them 100 times.

My new TurtleBeach headset just broke, so I sent it back. It was a little worn out plastic washer I think, but the still haven't sent them back.

At least this is some reassurance.

Even though this post is somewhat old all it took was a week turnaround time to get new ones in the mail.

:6

Originally Posted by jason_jinx

One night basically it just snapped and with plastic like this there is not just putting it back together.

This is sentence basically filled of win!

Originally Posted by Consultant

Originally Posted by jason_jinx

One night basically it just snapped and with plastic like this there is not just putting it back together.

This is sentence basically filled of win!

Wow I did not catch that one.

Either way the objective was to receive a new headset and that was accomplished.

Freaking nitpicker.

lol

Yeah, TurtleBeach has had a good reputation for Customer Service.

Jason, are those USB?

I own an internal sound card from them and I recall contacting them via phone once and they immediately resolved my configuration. It was nice to speak to a live person instead of a stupid ass automated system.


I must mention my other great customer service from the Hiper company (power supply) - I had a defective unit that was still covered in manufacturers warranty (3yrs) and since they no longer made the same volt unit, they upgraded me for free to a more powerful and brand new unit!!!! The only downfall was being without a cpu for a week, but as a human we can withstand that test of time.