Thread: Windows 7 and Norton360

I'm trying to install Norton360 on my computer. I just did a fresh install of Windows 7 ultimate x64.

The install goes smooth. After the update, and restart, it wont run. I can't even open the program.

Here are some screen shots of what I've got.


This is what it says before you run the install.

[img width=700 height=559]http://i99.photobucket.com/albums/l319/yayupp/b4rest.jpg[/img]
After the install, right before the update.

[img width=700 height=559]http://i99.photobucket.com/albums/l319/yayupp/ntr.jpg[/img]
After the update, prompting to restart.

[img width=700 height=559]http://i99.photobucket.com/albums/l319/yayupp/installed.jpg[/img]
After the restart. No icon in system tray. Can't open the program. But, the "action center" pops up saying something about my antivirus. Then it asks me to show the antivirus programs installed on my computer. And that's what I get above.

Please help me figure this one out.

I can tell by the UI you are using an old version of 360.

http://updatecenter.norton.com/displ...ID=81&NUCVER=2

Originally Posted by vectus

The only thing I can say about Norton is... Uninstall ASAP.
...
Just speaking from experience, I see more client's come back for virus removals with Norton than Kasperksy, Trend, Webroot, or MSE/OneCare.

I say the opposite, I've seen the 2010 Norton's outprotect those you listed, you work for best buy or somethin?

I like Norton360 because of all the disk cleanup and temp file deletion. I'd do it through windows, but it's so much quciker/easier to hit one button and it does everything.

Find me an AV that does all that as well. And I'll try it out. I'm not a Norton fan-boy; it's just the only one I've found that I really like. McAfee was alright.

Originally Posted by vectus

EDIT: I would like to know where you witnessed the increased protection of Norton 2010. The retail version of this product has only been out a short amount of time. Do you do AV reviews or have you set up a few honeypots of your own?

People come to me with those kind of Qs frequently and I see trend micro, kaspersky, mcafee and they've still got nasty infections. I tell them to get norton and I don't hear from them again (maybe it turned out as a disaster and they no longer seek my counsel :P )

if you own a copy of norton 360 which still has time left on it you can actualy download the newest version of the client from Norton. This usualy wont have the compatibility issues that you are having. Simply put in your existing reg key once you install and if you have say 90 days left on it the key will work.

I bought Norton 2009 9 months ago, but I installed the download of 2010 from Norton's website and was able to use my 2009 key, it gave me the correct expiration date on it.

I have had 0 customers with windows come to me and ask for removal of norton 2009 or 2010. Symantec did an amazing job of reinventing their A/V security suite to be quick and as problem free as anythign I have ever seen. Of course I don't use 360, and neither do any of my customers, so my advice may not help as much. I still think newest build of 360 is going to work better.

I also just thought of this. Instead of downloading the trialware you can goto their support page and find instructions on downloading a client there. I believe you just need a mynortonaccount.com account. Otherwise the trialware can easily be used then just put your reg key in it.