left4dead.exe has encountered a problem

**Corpsy** · 12-30-08, 03:16 PM

I got left 4 dead on christmas, and have been having this problem with it ever since.

After installation, whenever I try to run it at all, it gives me the error message "Left4dead.exe has encountered a problem and needs to close. We are sorry for the inconvenience". I have the same problems whenever I try to run TF2 (Which is my only other source/valve game).

I've been looking through this forum and various other forums for people with the same problem, but nothing I've found and tried seems to work, so I'll ask the same question they all did, but give you guys my dxdiag.

Code:

------------------
System Information
------------------
Time of this report: 12/30/2008, 15:57:39
       Machine name: JORDAN-FB5E40BE
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
           Language: English (Regional Setting: English)
System Manufacturer: n/a
       System Model: n/a
               BIOS: n/a
          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4800+,  MMX,  3DNow (2 CPUs), ~2.5GHz
             Memory: 2046MB RAM
          Page File: 588MB used, 3350MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: ATI Radeon HD 4800 Series 
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI Radeon Graphics Processor (0x9442)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_9442&SUBSYS_02641043&REV_00
   Display Memory: 1024.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res: 
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6891 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 12/1/2008 15:51:31, 318464 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 12/1/2008 17:13:40, 3452928 bytes
Device Identifier: {D7B71EE2-D702-11CF-1869-6E22A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x9442
        SubSys ID: 0x02641043
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D 
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek HD Audio output
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_10438232&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5404 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 4/23/2007 05:12:28, 4402176 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: ATI HD Audio rear output
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: AtiHdmi.sys
         Driver Version: 5.00.40001.0009 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/20/2007 18:40:10, 84992 bytes
            Other Files: 
        Driver Provider: ATI
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

As for the fixes that I've already tried, I've reinstalled the games multiple times, verified the integrity of game cache, deleted the l4d local files and redownloaded them, uninstalled and reinstalled steam, installed the latest versions of directX, and I'm pretty sure another thing or two, but I'm willing to try any fix again.

I'm pretty sure this isn't a hardware or driver issue. I got GTA4 as well, and before running that (Which works) I updated my drivers, and my hardware is all new, I meet all the requirements.

Thanks in advance for taking the time to look at my problem, hopefully the fix is quick and I just missed something small.

**imported_Target Practice** · 12-30-08, 04:14 PM

Ok, do you get a 'details' button when you get the error? If so, can you copy/paste what's in there?

**Corpsy** · 12-30-08, 04:55 PM

Thank you! The fix in the video worked, and I didn't even need to disable a sound card.

Five days of frustration solved in two minutes... haha

Thanks again

**DarkProphet** · 01-29-09, 11:10 AM

I just tried what was shown in the video and sadly it didn't work. the message i get is pretty much the same as corpsy except that the modname is unknown. any ideas?

i have xp: home,
amd athlon am2 5000+
and an nvidia geforce 8200 (it's on an evga nvidia 730a motherboard)

I just got through upgrading my motherboard, cpu and ram to a level where i can play left4dead so now having this issue is a bit of a let down. I still need to update windows, although I'm not sure if that'll do anything.

My drivers are all updated, i have directx 9.0c so I'm at a bit of a loss as to why it wont run.

**Mytheral** · 01-29-09, 06:53 PM

If you upgraded all of that you should also reinstall your OS. If you don't I would expect a few other errors to also appear out of the woodwork with other applications also.

Left 4 Dead: Common PC Fixes

AMD XP 2400+ | 2GB DDR 3200 | Audigy 2 ZS | ATI Radeon HD 3850

**vagrant19** · 02-24-09, 05:32 AM

Hi, i'd got left 4 dead recently, but has encountered a similar (if not same) problem as corpsy. Tried the link to the video, but think it was removed or something.

Any help? Thanks.

**3919** · 03-01-09, 04:07 AM

Hey Guys i dont know where to wright this... but from 2 weeks ago i bought L4D over Steam.. And it worked perfectly.. But here yesterday i noticed there werent any L4D game file in '' My Computer ''. So i searched and found it.. And then i put it in Steam Folder and then the game fucked up?? It always says '' Game is currently unavailable. Please try another time '' And im so pissed... So help me :S And ive tried almost everything